FREQUENTLY ASKED QUESTIONS
How do I place an order?
Simply view the item you wish to purchase, select an appropriate size (if applicable) and click the ADD TO BAG button. Follow the instructions and choose to checkout as a guest or register an account. Please note that in order to purchase from us you will need to pay by credit/debit card.
Can I contact you by phone?
Contacting us via email at email@example.com enables us to respond to your queries more quickly and efficiently; however, if you would like to speak to someone directly then you can contact us by phone on +61 3 8415 0264.
Do you offer wholesale?
Yes we do. All wholesale enquiries should be made to firstname.lastname@example.org
Do your prices include GST?
All product prices shown on our website include GST at the current rate.
When will my order be dispatched?
Our warehouse dispatches all orders within 1 – 2 Business Days.
How long will it take for my order to be delivered?
The expected delivery time for a standard order being shipped to an Australian address is 3 – 10 working days for ready made items. The shipping time for orders outside of Australia will vary depending on the location.
What will happen if I’m not in when you deliver my parcel?
The carrier will leave a card informing you that the delivery has been attempted. On this card will be instructions as to how to obtain your parcel.
Can I pick up my order directly from your office or warehouse?
We do not keep any stock at our office and orders are dispatched from our warehouse. Unfortunately it is not possible to pick up your purchase directly.
What forms of payment do you accept?
We accept all major debit and credit cards
When is my payment processed?
After your order has been submitted our systems immediately contact your bank or card issuer for authorisation to take payment from your account. If authorised, you will receive an email within a few minutes confirming your order and payment will be taken shortly after. If there is an issue with your order then we will contact you by email. In the event that we are unable to resolve the issue and dispatch your order we will issue a full refund. Please note that some banks may still reserve your funds for a given period of time.
Why haven’t you replied to my enquiry?
Our policy is to respond to all customers enquiries within one working day. If you have not received a reply it could be due to your email client having filtered it as spam or, if your mailbox is full, rejecting it. If you have not received a reply within 2 working days then please contact us, providing your name, email address, order number (if applicable) and original query, on +61 402 258 995.